1. Agreement to Terms
By creating an account and using the CoinFlow application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
2. User Accounts
You must register for an account to access the App. You agree to provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for all activities that occur under your account.
3. Coin Purchases and Redemptions
The App allows you to purchase virtual coins ("Coins") and redeem them for digital rewards paid into your bank account, subject to the rates and fees displayed within the App. All purchases are final and non-refundable, except as required by law. Redemptions are processed to the bank account you provide and are subject to administrative approval to prevent fraud. We reserve the right to delay or cancel any transaction for security reasons.
4. 💳 Refunds & Digital Currency Policy
1. Digital Coin Purchases
- All purchases of digital coins within the CoinFlow app are processed securely through Google Play Billing.
- Digital coins have no cash value.
- Coins are non-transferable and non-refundable once used.
- Coins may only be used within the CoinFlow app.
2. Refund Requests
- Refunds for digital coin purchases are handled exclusively by Google Play, in accordance with Google’s refund policies.
- CoinFlow does not process refunds directly.
- Users must request refunds through their Google Play account.
- Approval or rejection of refunds is at the sole discretion of Google Play.
3. Effect of Refunds on Coins
If Google Play approves a refund:
- Any unused coins associated with the refunded purchase may be removed from the user’s account.
- Coins that have already been spent or redeemed (including on gift cards or services) will not be restored or refunded.
- CoinFlow reserves the right to adjust coin balances to prevent abuse or misuse of refunded purchases.
4. Gift Cards & Redemptions
Once coins are redeemed for gift cards or other rewards:
- The redemption is considered final.
- Gift cards cannot be refunded, exchanged, or reversed.
- CoinFlow is not responsible for refunds related to third-party gift card providers.
5. Account Restrictions
CoinFlow reserves the right to suspend or restrict accounts that engage in:
- Abuse of the refund system
- Repeated refund requests
- Fraudulent or suspicious activity
6. Contact & Support
For issues related to refunds or purchases:
- Google Play purchases: Please contact Google Play Support
- App-related questions: Contact CoinFlow Support via the app
5. Prohibited Conduct
You agree not to misuse the service, including but not limited to: engaging in fraudulent activities, attempting to manipulate the coin system, or using the App for any illegal purpose. We reserve the right to suspend or terminate accounts that violate these terms.
6. Disclaimers and Limitation of Liability
The App is provided "as is," without warranty of any kind. We do not warrant that the App will be uninterrupted, error-free, or secure. In no event shall we be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, or other intangibles, arising out of or in connection with your use of the App.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is established, without regard to its conflict of law provisions.